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| Company Name: |
UVA Health |
| Location: |
Charlottesville, VA United States |
| Position Type: |
Full Time |
| Post Date: |
01/24/2026 |
| Expire Date: |
02/23/2026 |
| Job Categories: |
Customer Service and Call Center |
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PFB Customer Service Resolution Specialist - Part Time
The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. This part time position is onsite in an office setting. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquires and provides information about financial assistance for patients notably uninsured/under-insured patients. Contacts may be initiated by customers via fax, mail, email, phone calls, work listing or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems as well as knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues and be able to Performs computerized data entry. Our goal is to resolve all patient concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers thereby enhancing the overall engagement with the patient.MINIMUM REQUIREMENTS
Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.
PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The starting base rate for this role is $17.65 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.Benefits Comprehensive Benefits Package: Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report Best Hospitals guide rates UVA Health University Medical Center as High Performing in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Childrens is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVAs commitment to non-discrimination and equal opportunity employment.
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| Contact Name: | |
| Company Name: |
UVA Health |
| Phone Number: | |
| Contact Email: | |
| Website: | https://careers.uvahealth.org/us/en/job/UOVUNIUSR0073652EXTERNALENUS/PFB-Customer-Service-Resolution-Specialist-Part-Time?utm_source=HBCU&utm_medium=phenom-feeds |
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